MongoDB
(Senior) Customer Success Manager
SeoulPosted 2 days ago
What you'd do
- Own customer lifetime value and retention for a portfolio of Enterprise (G2000) accounts.
- Identify and mitigate technical risks while advising on operational strategies and best practices.
- Lead comprehensive business reviews translating technical health into business outcomes.
- Drive cross-functional account strategy spanning maturity, retention, and revenue realization.
- Amplify the customer voice internally to influence MongoDB product roadmap and priorities.
What they want
- 7 to 10+ years in technical customer-facing roles for technical, ideally consumption-based products.
- 4+ years accountable for Enterprise customer health and revenue realization.
- Excellent verbal and written communication across developer to C-suite audiences.
- Bachelor's degree in Computer Science, STEM, or equivalent technical experience.